In the"start-up place"of cross-border e-commerce,it has gradually become the"new normal"of cross-border trade in Hangzhou.Supporting the development of cross-border e-commerce is an indispensable part for enhancing cross-border trade facilitation.

Taking advantage of the opportunity of Hangzhou being selected as the first batch of national business environment innovation pilots,the Hangzhou area of Zhejiang Pilot Free Trade Zone has identified the"small starting point"that enterprises should pay attention to,and made a"great exploration"on optimizing the port business environment,so as to make greater efforts to make people and enterprises Benefit and create a first-class international business environment.

In order to improve the consumer experience and reduce the production and operation cost of enterprises,Hangzhou has pioneered a new model of cross-border e-commerce imported B2C parcel returns in China,solving the difficulties in the field of online shopping bonded retail import returns at one time.Hangzhou Qianjiang Customs Office has set up a special warehouse for return out ofthe original in the comprehensive bonded area,reducing the retention of returned goods outside the area.While reducing the cost of the enterprise,the return time has been shortened from the original 15 days to about 10 days,and it effectively guarantees that the returned goods"should be returned"within the prescribed time limit.

Based on sufficient research,in view of the dilemma of a large backlog of returned goods for more than 30 days without disposal path outside the area due to the epidemic situation and other reasons reported by import e-commerce enterprises,a supervision model of returning these goods to the comprehensive bonded area to re-list for sale is explored to help them recoup their losses.

Combined with the development characteristics of new business formats and the actual needs of consumers and enterprises,implement the policy of"first-line(national border)control,second-line(free trade zone border)excellent"policy,innovating a new model of inventory and account book comparison,relying on financial institutions solve the identity information of certified subscribers and standardize the promotion management mechanism...A number of cross-border e-commerce supervision service innovations explored and launched by Qianjiang Customs Office have been replicated and promoted nationwide.

At present,the average daily import volume of cross-border e-commerce in Hangzhou exceeds 100,000,and the SKU of imported goods exceeds 80,000.The source of goods has expanded to more than 100 countries and regions,and more and more global brands are expanding into China's big market by cross-border border e-commerce.